Shipping policy
Thank you for shopping at chenshis.com, operated by 香港辰實有限公司 (Hong Kong Chenshi Limited).
We aim to provide reliable order processing and delivery services to our customers. Please review the following shipping information before placing your order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will normally be processed on the next business day. During promotional periods, peak seasons, or public holidays, processing may take slightly longer.
Shipping Time
Standard delivery generally takes approximately 7–16 business days after the order has been processed and dispatched.
Delivery times are estimates only and may vary depending on the destination, shipping carrier, customs clearance, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Shipping Fees
Shipping fees are calculated according to the shipping method, order value, and destination available at checkout.
Any applicable shipping charge will be clearly displayed before payment is completed.
If free shipping is available for a qualifying order, the applicable condition will also be shown at checkout.
Shipping Destinations
We ship to selected countries and regions currently available at checkout on chenshis.com.
Shipping availability may vary depending on the product, destination, and carrier service.
Tracking Information
When tracking information is available, customers will receive a shipment confirmation email containing the tracking number after the order has been dispatched.
Please allow some time for the shipping carrier's tracking system to update after the tracking number has been issued.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@chenshis.com.
Once an order has been shipped, we may not be able to modify or redirect the delivery address.
Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.
Delayed Shipments
Occasionally, shipments may be delayed due to customs inspections, carrier delays, severe weather, public holidays, transportation interruptions, or other circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer service team and we will assist you in checking the shipment status.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us at support@chenshis.com and provide:
- Your order number
- A description of the issue
- Relevant photos, where applicable
We will review the situation and work with the shipping carrier to determine an appropriate resolution.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.
Where applicable, such charges may be the responsibility of the customer unless otherwise stated during checkout.
Contact Us
For questions regarding shipping, delivery, or tracking, please contact:
香港辰實有限公司
Hong Kong Chenshi Limited
Website: chenshis.com
Email: support@chenshis.com
Phone: +852 5726 2460
Hong Kong SAR